At ScentSimple we want you to be completely satisfied with your purchase. If you are unhappy for any reason, simply send back your unused merchandise within 30 days from the date of receipt and we will refund 100% of the purchase price. If the mistake is ours, we will gladly pay for your return shipping charges when we receive your item(s). Please note that we refund Standard shipping charges only. We do not refund for Express shipping charges.